FAQ

All of our ingredients are 100% made in the USA.

We take water and packaging quality very seriously. Our cans are all BPA non-intent and PFAS-free. We also regularly test our water for all forms of micro-plastics and other impurities. BPA non-intent means the cans are BPA-free, but because Bisphenol A (BPA) is ubiquitous in the natural environment, it's a more accurate term that acknowledges anything could pick up traces of BPA in transit or in your own home.

We manufacture in California. Because we understand that water is different in every city, we use reverse osmosis to purify, then we add minerals for taste to ensure you get a quality product delivered right to your door.

Our can is BPA-Non Intent. This is the more accurate way of saying BPA Free, since bisphenol A (BPA) is found in the natural environment. Most brands will say BPA Free on their cans to keep things simple, but the true legal term is BPANI.

We use some organic ingredients, however, it's very difficult to get organic certification as a water-based product. You need to have 99% of your ingredients be organic to qualify- but each of our drinks is 99% water, and water doesn't count. That makes things difficult, but we'll keep trying! For now, Non-GMO is the best we could do.

We’ve put a lot of thought and energy into developing our recipe and we’ve found that a mix of herbal extracts and named natural flavors lends to the most authentic taste possible. All of our natural flavors are derived from fruits and vegetables; for example, a natural cucumber flavor is derived from the cucumber. However, whenever possible, we choose to use an extract (as we do with all herbal ingredients and watermelon). We are also working on replacing all flavors with extracts so stay tuned for any changes to our recipe!

Nope, none of either. You can find our full list of ingredients by checking out the product page for whatever flavor you’re curious about. Scroll down to the “Know your Cans” section to see the nutritional information and full list of ingredients. If you have other ingredient questions, reach out to hello@aurabora.com.

Orders are processed the next business day (excluding holidays and weekends) This timing can be affected by inventory so periodically, your order might ship a bit later than that. Our carriers do their best to deliver your order within 3-5 days of shipment, but again - with all the shipping and transit complications these days, sometimes it can take a bit longer. Due to weather conditions, orders do not ship on Friday or over the weekend to prevent our cans from freezing in the delivery trucks. If you have questions about an order, feel free to reach out to hello@aurabora.com!

Please reach out to hello@aurabora.com and include the order number and email address for your account if you’re emailing from a different email. Please include photos of the damage. We’ll get you taken care of!

Reach out to hello@aurabora.com, we’ll investigate and get you all fixed up!

Please reach out to hello@aurabora.com as quickly as possible. Our shipping team does their best to fulfill orders within 24-48 hours, but often the order is fulfilled within hours. Our Customer Service team is here to help you M-F between 8a-5p (Pacific). If you’re wanting to cancel your order and it’s during our work-week, we will do everything we can to cancel your order. If your order has shipped, we are unable to cancel it.

First, make sure you’re logged into your account and then go to your addresses page.

Reach out to hello@aurabora.com and we’ll help!